Hello my name is Tarika Lewis and I would like to tell my story this year of 2026 me and my sister were looking for a place to rent from we applied for a house in February but we got denied then applied for a apartment towards the end of February we were getting discouraged because we didn’t think we were going to be able to find somewhere to live we finally went and applied for a apartment towards house again in March we got approved for the house the same day after we applied for the application the land lord wanted extra money which he said was for the HOA for a lockbox after we wired the first month deposit and security deposit to the bank the same day after getting approved then when we called the lockbox company they said we may have possibly got scammed so after that we called the bank and told them what happened we called the cops also to tell them what happened the wrote it down as fraud we never got our money back at all we got scared and disappointed we gave it a shot to attempt to apply for another house so that’s when we applied for this company which is tricon we love tricon neighbor very clean the houses are beautiful the neighbors are very friendly and house welcoming they make us feel at home and welcome we love our house and everything about it

My husband and are originally from MD and moved to St. Petersburg in 2016. But we visited St. Augustine a while ago and fell in love with the area. We’ve talked about living here for years. Then a work opportunity came up for me, right here in St. Augustine. And we jumped on it. I am an Executive Director for Senior Living at the Greens and I will continue my senior servant leadership, right here in this gorgeous city! We have to sell our house in St Petersburg so we’re stressed with money but this adventure is calling our name. Tricon, from allowing us to self tour to helping us choose our new rental home has been all aces since day one. Every single person – from phone calls to the techs that come to help are all so professional and kind. I have to be here alone a lot since John is back in St Petersburg working on selling our house. And I feel safe and know you all are just a call or work order away. And that makes both of us feel good. Thank you for all you’ve done to help us on this journey.

Tracy Marx

Jacksonville, FL • June 2026

I've been renting with Tricon for around 10 years, and in that time I've had a few things that I could share. My wife suffered a mental health Crisis starting about 6 years ago that took a lot from our family financially, mentally, and physically as we weren't sure how long of a battle this would be. 2 years after my wife showed signs of struggling with Mental health she had a full mental breakdown from an eating disorder and a BPD borderline personality disorder, she had to be admitted to a facility for 6 months and then In and out of physicatiric health care for over 5 years. After we depleted our 401K and had no means to pay rent at this time. I shared my story and situation with Tricon and needless to Say Tricon went over and beyond and helped me stay in my home by working with me thru several difficult times that came up within that year, and now my wife is almost fully healed from her emotional battles, and as a family we are finally on the better side of things and couldn't be more grateful for Tricon Thank you from the bottom of my heart

Eric J

Jacksonville, FL • June 2026

I honestly can’t say enough about this Tricon. We have been renting from them for about 4 years. The process was easy and they were very timely with their responses. We have rented from other companies and man the horror stories we have. But not with TRICON! ANY time we have submitted a maintenance request they have been on it and fixed the issue in extremely efficient time. For example we pulled out our dish washer to clean behind it as we usually do and we noticed some mold like substance behind there. We had had a leak in the porch roof which led to some water trickling down the back of the home in the kitchen area (a different issue that they fixed without hesitation in record time). We submitted the maintenance request and within less than 24 hours they have a company calling me to come look at the issue. They fixed the issue and even had the company make sure there wasn’t any mold in these walls on either side also. They went above and beyond. We truly love this company and they make you feel like family. We have never had an issue with getting a maintenance request filled or speaking to someone on the phone. Their customer service is EXCELLENT and whoever we talk to is always so polite and professional. If you want to rent then you NEED to rent from this company. I’m not just saying this, I truly mean it. THANK YOU TRICON!

You could submit something like this: One of the most positive experiences I’ve had as a Tricon resident happened shortly after I moved into my home. I noticed that the sprinkler system was not working, so I contacted Tricon for assistance. Initially, I was advised to contact the water company to determine if there was an issue with the water service. The water company came out to investigate, but the problem wasn’t immediately identified. Tricon then sent a maintenance technician, who worked hard to resolve the issue but was unable to find the cause. Not giving up, Tricon sent a more experienced maintenance technician who spent hours outside in the Florida heat digging around the sprinkler system to troubleshoot the problem. After a thorough inspection, he discovered that the main sprinkler line had been shut off and blocked when the previous resident moved out, which is part of the standard process between tenants. Once he identified the issue, he restored the system and made sure everything was working properly. What impressed me most was the dedication and persistence shown by the maintenance team. They didn’t stop until they found the root cause and fixed it. Their commitment to helping residents and making sure things are done right made me feel valued as a tenant and reassured me that Tricon truly cares about maintaining its homes and supporting its residents.

On March 2022, when I picked up the keys to my Tricon home, I remember sitting in my car for a minute before going inside. It might sound strange, but I wasn’t rushing in. I just paused and thought, “I hope this is the one that finally feels right.” I’ve moved before, and like a lot of people, I’ve had places that never really felt like home something always off, something unfinished, something that kept you from fully settling in. So this time, I wasn’t just moving into another house. I was hoping for a reset. The moment I walked through the door, I felt it. Everything was clean, ready, and taken care of in a way that showed someone actually cared about the experience of the person moving in. That first impression mattered more than I expected it took the stress out of the moment and replaced it with something simple but powerful: relief. In the weeks that followed, that feeling turned into something even more important stability. There’s one evening that really stands out to me. After a long day, I came home, sat down, and just looked around. No stress, no list of things to fix, no distractions just a quiet, comfortable space. And for the first time in a long time, I felt fully settled. That moment stuck with me, because it’s rare. The neighborhood has been just as positive quiet, respectful, and welcoming in a way that makes it easy to feel at home. It’s the kind of place where you can focus on your life, your goals, and your future without unnecessary noise. What also makes a difference is knowing that the Tricon team is there when needed. That sense of support builds trust, and it changes the entire experience. It makes you feel like more than just a resident you feel valued. This home has given me something I didn’t realize I was missing: peace of mind. It’s not just about having a roof over my head it’s about having a place where I can truly reset at the end of the day, where I can think clearly, work hard, and move forward. That’s what makes this experience meaningful to me. And that’s why this isn’t just a house it’s a place I’m proud to call home.

When my family and I moved into our Tricon Residential home, we were going through a major transition in life. Moving can be stressful, especially when you're trying to balance work, family, and all the uncertainty that comes with starting over somewhere new. From the very beginning, Tricon made the process feel easier. The leasing process was straightforward, and whenever I had questions, someone was there to help. What stood out most wasn't just the house itself, it was the feeling that we were treated like people, not just tenants. The team took the time to explain everything clearly and made sure we felt comfortable before move-in day. A few months after we moved in, we experienced a maintenance issue that needed attention. I expected it to take days to resolve, but the response was surprisingly quick. The maintenance staff arrived when they said they would, communicated throughout the process, and made sure everything was working properly before they left. That level of professionalism gave me peace of mind. Over time, the house became more than just a place we rented, it became our home. It's where we've celebrated birthdays, hosted family dinners, and created memories that we'll always cherish. Having a reliable property management company behind the scenes made it easier to focus on what mattered most, spending time with the people I love. My experience with Tricon Residential has been a positive one because of the combination of professionalism, responsiveness, and genuine customer service. In a world where those qualities can sometimes be hard to find, it's something I've truly appreciated.

Last year was a challenging time for federal workers, as my family experienced our first government shutdown. I was out of work from October 1, 2025, through November 14, 2025. Around the same time, our rental property was sold to Tricon mid-lease, and we were unsure of what to expect. When the furlough began, I contacted customer service and provided the required documentation. We are incredibly grateful to Tricon for giving our family a sense of reassurance during such an uncertain period. A special thank you to Jason, who assisted us throughout the entire process. His genuine care, professionalism, and support from the beginning of the furlough through its conclusion made a lasting impression on our family. We began leasing with Tricon in South Carolina and have since successfully relocated to Florida while remaining with Tricon. We look forward to many more years with Tricon in the Sunshine State. Thank you, Tricon, for your support and commitment to your residents.

Ms B E

Jacksonville, FL • June 2026

I’ve been renting with Tricon since 2021. The current property that I’m residing in is my 2nd rental with Tricon. I jumped properties in 2024 and my leasing agent made that transition easy and very understandable. Renting with Tricon has been an absolute pleasure any time I’ve had any issues/questions/concerns they were always resolved in a timely manner. Before I renewed my currently lease I was concerned about my rent increase. I called my leasing agent and talked to her about my financial situation, after a couple of weeks I was presented me with a solution that would keep my rent the same, so I made the decision to renew. I brag on tricon every time I hear horror stories about other rental companies from family members and friends. I don’t have one bad thing to say about Tricon which is why if I have the means to be able to renew again when my lease is up I will do so.

Moving is never easy, but moving a large family halfway across the country comes with challenges you can’t fully prepare for. When our journey from Oklahoma to Florida began, it felt like every day brought a new task, a new checklist, or a new obstacle to overcome. Between coordinating the move, managing schedules, packing up years of memories, helping the kids adjust to a major life change, and making sure everyone arrived safely, there were countless moving parts. What should have been an exciting new chapter often felt overwhelming. As moving day approached, we worried about finding the right place to call home. We needed more than just a house—we needed a space where our family could settle, grow, and create new memories together. That’s where Tricon made all the difference. From the very beginning, the process was smooth, organized, and reassuring. At a time when so much felt uncertain, Tricon provided clarity and support every step of the way. The application process was straightforward, communication was prompt, and any questions we had were answered quickly and professionally. By the time we arrived in Florida after our long journey, we weren’t met with stress or surprises. Instead, we were welcomed into a beautiful home that was move-in ready and exactly what our family needed. After days of travel and months of planning, walking through that front door felt like a weight had been lifted off our shoulders. What could have been one of the most stressful experiences of our lives became one of the smoothest because Tricon helped make our transition seamless. They gave our family more than a place to live—they gave us peace of mind during a major life change. Today, our house is filled with laughter, family dinners, and new memories. We’re grateful for this fresh start and for the role Tricon played in helping us get here. For our family, this wasn’t just a move. It was the beginning of a new chapter, and we’re thankful it started with a home that made us feel welcome from day one.

Sheri D

Jacksonville, FL • June 2026

I have had the pleasure of living in my Tricon home for over 6+ years. For many months I noticed on Trash Days (Tuesdays) that my bins would mysteriously be brought back in from the road and back closer to my house. A few weeks ago, I finally caught the culprit at hand as I peeked out the window while hearing the bins drag across my driveway, it was my Sweet & Thoughtful Neighbor 2 houses down (6671). He actually brings in a few houses' bins back in from the road. I somehow made this list which warmed my heart. I immediately wanted to thank him and let him know his kind efforts hadn't gone unnoticed, so I quickly sent him an Amazon Gift with a note thanking him from his 6687 Neighbor, which arrived 2 days later. The Day it delivered, I opened my door to find a handwritten note taped to my door from him that gave me happy tears (attached letter).