Frequently Asked Questions

Learn how to tour a Tricon home, check availability, understand listing statuses, and choose the touring option that works best for you.

Review Tricon’s pet policy, including allowed pets, pet limits, breed restrictions, pet fees, monthly pet rent, and documentation for service or emotional support animals.

Some Tricon homes are located in communities with a Homeowners Association, or HOA. Learn how to identify HOA homes, what HOA rules may apply, and how Tricon supports the HOA relationship.

Use these resources to help confirm you are applying through Tricon’s official process, avoid rental scams, and know what to do if something seems suspicious.

Learn how to apply for a Tricon home, add co-applicants, and complete the online application process from the home’s listing page.

Learn how to apply for a Tricon home, add co-applicants, and complete the online application process from the home’s listing page.

Learn what Tricon may review as part of the application screening process, including credit history, rental history, income verification, criminal background screening, and eviction history.

Find information about payments due at the time of application, including application fees and the holding deposits.

Learn how application processing works, how to check your status, and what to expect if your application is approved or denied.

Learn how lease signing works, when your lease will be sent, who needs to sign, and what timing requirements apply before move-in.

Review the payments that may be required before move-in, including security deposits, Deposit Waiver options, first month’s rent, prorated rent, and applicable fees.

Learn about Tricon’s renter’s insurance requirement, available coverage options, and how to use your own renter’s insurance policy if preferred.

Learn how to confirm whether high-speed internet, washer and dryer, or other home services are included with your home, understand related monthly charges, and get support before move-in.

Find guidance on scheduling movers, preparing for move-in, reviewing move-in communications, and understanding how Tricon prepares homes before residents arrive.

Learn what utilities you may be responsible for, how to set up utilities before move-in, and how utility billing may work depending on your home and market.

Learn what utilities you may be responsible for, how to set up utilities before move-in, and how utility billing may work depending on your home and market.

Learn when rent is due, how to make payments, how Auto-Pay works, and what to do if you have a payment issue or returned payment.

Learn about resident programs and benefits that may be available during your lease, including programs designed to support financial wellness and resident convenience.

Find answers about utility charges, billing through Tricon, Failure to Transfer Fees, and what to do if you have questions about a utility charge on your resident ledger.

Learn how HOA billing and compliance work for Tricon residents, including HOA dues, resident responsibilities, violations, fines, and cure costs.

Find information about Tricon Smart Home features, including smart locks, access codes, thermostats, leak detection, Wi-Fi setup, and troubleshooting support.

Find answers about adding high-speed internet during your lease, enrollment, activation, billing, price matching, and support.

Find answers about adding a washer and dryer package during your lease, understanding billing after installation, opt-out or replacement questions, and maintenance support.

Learn how Tricon’s optional Air Filter Delivery service works, including enrollment, monthly cost, delivery timing, installation, filter sizing, shipment tracking, and support.

Learn how Tricon’s Fence Installation Program works, including eligibility, enrollment, monthly cost, installation, and maintenance support.

Learn how to submit a maintenance request through the Tricon Resident App or by phone, add details or photos, and track your request status.

Learn what qualifies as a maintenance emergency and how to request support.

Find information about how maintenance requests are prioritized, how long repairs may take, and how appointments are scheduled.

Review the routine upkeep and minor maintenance tasks residents are responsible for.

Learn what to do before making changes to your home, adding fixtures, installing cable or satellite service, or making other updates that may affect the home, lease, HOA rules, or local requirements.

Learn when renewal offers are typically sent, how to review your options, how to sign electronically, and what deadlines may apply.

Find answers about renewal pricing, month-to-month options, month-to-month fees, and what to do if you do not plan to renew your lease.

Learn how to request lease changes, including adding or removing a roommate, adding or removing a pet, asking about lease transfers, or reviewing options if your household situation changes.

Learn how to begin the move-out process, submit your Notice to Vacate, confirm required notice timing, and provide the information Tricon needs before your move.

Learn how Pre-Move-Out Inspections and final Move-Out Inspections work, what they are used for, and how they may affect move-out charges or security deposit refunds.

Find information about how security deposit refunds are processed after move-out, including inspection review, move-out statements, applicable deductions, and forwarding address requirements.

Learn what to do if you need to cancel your move-out, extend your lease, or review available options after submitting a Notice to Vacate.

Find guidance on where to leave keys, remotes, access cards, fobs, HOA passes, and copies, as well as how to forward your mail after move-out.

Find safety-first guidance for preparing for natural disasters, responding during an emergency, reporting damage, and finding recovery resources after an event.

Find guidance on what to do during a natural disaster, including following local emergency instructions, leaving the home if needed, securing outdoor items, and staying informed.

Learn what to do after a natural disaster, including alerting Tricon and finding local emergency or disaster recovery resources.