More Than a Maintenance Technician—A Lifesaver When I Needed One I've been a Tricon resident since 2023, and I recently renewed my lease for a third year. While I love my home and community, one experience stands out as the reason I continue to call a Tricon house my home. Like many mornings, I was rushing to get ready for work. I left my home through the garage, only to realize that my keys—including my car keys—were still inside the house. My heart immediately sank. It was one of those extremely hot and humid Georgia mornings. Standing in the garage, I started to panic. I couldn't get into my home, I couldn't get to my car, and I was quickly running out of time before I needed to leave for work. Then I remembered my wireless keypad entry on the front door. Relieved, I walked around to the front of the house, certain that would solve the problem. But when I entered my code, nothing happened. I tried again. Still nothing. That's when the panic really set in. I had no idea the keypad battery had died. I checked my app and discovered the battery was completely dead. At that moment, I felt stuck, frustrated, and honestly a little helpless. I knew I didn't have a maintenance request scheduled, and I knew that if I submitted one that morning, I probably wouldn't receive help in time to get to work. I decided to take a chance. I called Joe, the maintenance technician who had helped me with previous service requests. To my surprise, Joe answered. He immediately began troubleshooting the issue over the phone and quickly determined that the keypad battery had died. But he didn't stop there. Knowing the situation I was in, Joe came to my rescue. He arrived at my home, safely gained entry through the door connecting the garage to the house without damaging anything, replaced the dead battery, tested the keypad, and made sure everything was working properly before he left. Most importantly, he made sure I was okay. Because of Joe's willingness to help, I avoided the expense of a locksmith, avoided damage to my home, and still made it to work on time. What could have been a stressful, costly, and miserable morning became a reminder of why I've stayed with Tricon for three years. Another reason is the exceptional care I receive with routine maintenance. My HVAC filter is located in the attic, and due to health concerns, climbing a ladder isn't an option for me. Every quarter, the maintenance team takes care of replacing the filter without hesitation. It's a simple act, but it shows a level of care and consideration that means a great deal. To some people, these may seem like small things. To me, they represent something much bigger. They represent a company that cares about its residents. In a world where customer service often feels impersonal, my experience with Tricon has been the opposite. The people are responsive, respectful, and genuinely helpful. They don't just maintain homes—they take care of the people who live in them. Three years later, I'm still here because of experiences like these. When I think about Tricon, I don't just think about the house I live in. I think about peace of mind, dependable service, and people like Joe who go above and beyond when it matters most. That's what makes Tricon feel like home.

Darnella Stephens

Atlanta, GA • June 2026

We moved into this house in 2021. In 2023 my wife was diagnosed with cancer. At the time, our daughter was four years old. I was working at home as an influencer on social media. And I was able to raise money to send my wife to Mexico for preliminary treatments. I say preliminary but the truth is she was running out of time. She had an 8 cm tumor in her chest that apparently grown at a rapid rate, even in the petri dish when they biopsy it. So me and my daughter stayed here in the house while mom was in Mexico and her tumor grew to 13 cm. I was footing the bills for both treatments and travel expenses and home as we went back-and-forth. When we move into this place, the rent was $1800 a month which was very good for the area. 2024 It was the highest it had ever been at $2200+ a month. In December 2023, my wife was driven across the border into California. The presumption was that she didn’t have very long because she was no longer able to breathe on her own nor was she able to move much without her heart rate skyrocketing and her oxygen levels plummeting even on full life-support. I flew out. I pleaded with the God of Abraham, Isaac and Jacob, that my wife would just be given mercy. Either made better or taken as I didn’t think she would make the night. Turns out over the course of the next two weeks she got better and my goal to get her to Florida for Christmas to meet up with her daughter who was at grandma‘s became a reality. By New Year’s she was walking on her own and breathing on her own. Sometime in March she started full dose chemo at Moffit Cancer center on a charity program. I was still making just enough to pay the rent in Georgia. In early August, she rang the bell finished her treatment and we came home. We came home and there were a lot of problems. But Tricon fixed the water heater and worked on the air-conditioning and helped us with the fireplace and even some of the appliances that had gone bad. I still think the rent was a little high but we managed. Over the course of the next few months of 2024 it had become apparent that my wife was not doing very well. Her scans didn’t look good meaning, it looked like the tumor was growing again. And we weren’t getting along. Early 2025 somebody talked to my wife into what essentially would be called an exorcism. And my wife being a somewhat non-believer agreed. On a Friday night, January 31, 2025 after bouncing around a room, screaming, spitting, kicking and cussing at the two women who were trying to hold her down. She eventually called upon Jesus to get these things out of her. And then she dry heaved them out. Jesus took her in his arms and planted her in his chest and said get baptized. After a kiss from God and being covered with a white veil of luminescent light, she came home and told me about it. and asked me to baptize her. Two days later I did just that on February 2, 2025, my wife was baptized at about 10:33 in the morning at the local church. Two weeks later, we would have her scanned a full pet scan which would show absolutely nothing, a relatively opaque image. We explained to her doctors that she no longer has neuropathy, nor apparently medical menopause as at the time she was in her cycle. Three months later, she tested positive. I’m sorry I may have said that wrong, three months later she was pregnant. And on February 2, 2026 at around 10:33 AM our daughter Davina was born. I don’t know what condition this house was in before we got here, but I can tell you how we’re gonna leave it, it’ll have been anointed and cleansed thoroughly painted with the blood of Jesus by angels. I don’t know if that’s the story you’re looking for. I will say this though over the past year it has been very difficult to pay the rent because the character that I played on social media is something that I didn’t feel glorified the situation. And I’ve been seeking employment ever since. So yeah, I could use $1000 bucks rent credit. And this is the best story that you’re probably ever gonna read. I don’t really have any negative things to say about Tricon. I do, however, wish sometimes that it did feel like more of a human Landlord. Because sometimes we need a little bit more time or grace. And sometimes it doesn’t feel like a corporation has that in its bottom line. I have learned more in the last two years than in 54 years that came before it. I thought that my family would be diminishing. And yet it grew. And when I looked back at the time that I had in this place, I’m gonna remember miracles which at no other time in my life have I experience blatant miracles.

David W

Atlanta, GA • June 2026

Our Tricon Story Moving into our Tricon home has been one of the best decisions for our family. As a husband, father, and provider, having a place where my wife, Erin, and our daughter, Trinity, can feel safe, comfortable, and truly at home means everything to me. From the moment we moved in, our Tricon home gave us the space to create memories together. Whether it’s family movie nights in the living room, watching Trinity play in the yard, or simply enjoying dinner together after a long day, our home has become the center of our family’s life. One thing we’ve especially appreciated is the responsiveness and professionalism of the Tricon team. Anytime we’ve had a question or needed assistance, we’ve felt heard and supported. That peace of mind allows us to focus on what matters most our family. Our daughter Trinity loves having room to play and grow, and Erin and I enjoy knowing that we’re building lasting memories in a place we’re proud to call home. In today’s world, finding a house is one thing, but finding a home is something completely different. Tricon has helped provide that for us. We’re grateful to be part of the Tricon community and thankful for the positive impact our home has had on our family. — Dashaun, Erin, and Trinity Hogan

Dashaun H

Atlanta, GA • June 2026

My life literally changed for the better when I moved into my home at 3698 Nina Court. My mother was in the proces of completing her cancer treatments for breast cancer and I needed to move her from Orlando to Georgia to be closer to me so I could take care of her. Convincing her was challenging to say the least she’s a prideful 83 YO Puerto Rican mom that loves her independence and doesn’t like to rely on anyone. My mother is the definition of warrior. My mom still works out every single day, and while she was doing chemo, she’d wake up every morning and go to her Zumba class! It was her community and her motivation!! In order for my mom to move, she had very specific needs. She wanted a “in law” suite, separate apartment, like a basement. Somewhere she could still be independent and do her own thing. I had been looking for homes for over a year, traveling back and forth. Spending lots of money, leaving my family, and my non verbal autistic grandson that I helped take care of. When I found this house on Nina Court, I literally cried. I applied for the house without even seeing it. Just prayed about it and moved forward. The approval process was so quick and easy. And after we got the keys, I was excited but nervous hoping and praying the pictures and videos were exactly what I was getting into. It certainly was, when I walked in is over exceeding my expectations. It was beautiful, clean, spacious. Tricon was there to help my moving process and needs every step of the way. Their communication, the teams are always so helpful!! We are so so happy here and most importantly I have my mom here and she’s happy and healthy! Thank you, Tricon!

Aileen Torres

Atlanta, GA • June 2026

My Experience as a Tricon Resident Since 2017 I have been a Tricon resident since 2017, and over the years this house has become much more than just a place to live—it has truly been a home for my family. When we first moved in, the neighborhood looked very different than it does today. I've had the unique opportunity to watch the community grow around us, including the development of the neighborhoods across the street and behind our home. It has been rewarding to see the area evolve while remaining a place where families can thrive. One of the greatest blessings during my time here has been my neighbor, Gwendolyn, who owns the home next door. Over the years, we have built a wonderful neighborly relationship. Having caring and supportive neighbors makes a tremendous difference, and I have always appreciated her friendship and sense of community. This home has been the backdrop for many important milestones in my family's life. I have raised three children here. Today, one of my children is preparing to get married, another has become a parent and has blessed me with two grandchildren, and my youngest is currently in middle school. Watching my children grow from kids into adults while living in this home has created memories that I will cherish forever. Like many families, we have experienced both good times and challenging times. Through the COVID-19 pandemic, economic uncertainty, and the rising cost of living, Tricon has remained a consistent presence. Whenever issues arose, the customer service team was available to assist and provide support. Their responsiveness and professionalism helped make difficult situations more manageable and gave me confidence that I was valued as a resident. After nearly a decade as a Tricon renter, I am grateful for the stability, sense of community, and positive experiences my family has enjoyed. This house has witnessed many chapters of our lives, and I appreciate the role Tricon has played in helping provide a place where those memories could be made. Thank you to Tricon and everyone who has helped make this community feel like home.

Michele Da Silva

Atlanta, GA • June 2026

Our Tricon Experience We moved into our Tricon home in May 2020, and after six years, we can honestly say this has been an incredible experience for our family. From the lease-signing process to maintenance support, communication, and the overall care of the home, Tricon has consistently made us feel heard and valued as residents. One of the things we appreciate most is how well the property has been maintained. Over the years, Tricon has helped keep our home beautiful and comfortable. They have completed important updates, including our flooring, and when our AC went out during the summer, they responded quickly and made sure we were taken care of. The maintenance technicians have also made a lasting impression on us. Every technician we have worked with has been professional, kind, and respectful. Many of them remember us, understand our home, and speak highly of working for Tricon, which says a lot about the company. It makes a difference when the people coming into your home are not only skilled, but also personable and caring. We do hope to purchase a home in the future, but our experience with Tricon has been so positive that we have not felt rushed. This home has given our family comfort, stability, and peace of mind. We are truly grateful for the way Tricon has treated us and for the home we have been able to enjoy all these years.

Lanae Grimes

Atlanta, GA • June 2026

I have been a renter for five years now, and I love my home. I love my neighbors. I love how everything is easy. I tell all my friends and relatives about Tricon so that they may have the same great experiences. Thanks, Tricon! — Your loyal renter Vina❤️