An Overview of Your Lease With Tricon

All residents are required to carry legal liability insurance during their residency with Tricon Residential. We partnered with LeaseTrack to provide a comprehensive, low-cost option to manage this insurance requirement. For added convenience, no applications are necessary, and all Tricon Residential residents qualify for coverage that includes $100,000 of resident legal liability insurance and $10,000 of resident personal property at a low cost of $19.95 per month.

To simplify the enrollment process, residents are auto enrolled at lease signing or may choose to purchase coverage from another insurance provider and submit their policy declarations page/certificate of coverage to LeaseTrack for approval.

Secure The Items That Matter Most

Contents coverage can help replace your belongings if they are stolen or ruined, covering anything from electronics and furniture to clothing and more.

EXAMPLES OF CONTENTS COVERAGE

• Personal Property Coverage
• Coverage for Loss Due to: Fire, Lightning, Windstorm, Burglary, Explosion, Smoke, Vandalism, Hail, Artificial Electrical Current, Water, Weight of Ice, Snow, Sleet, Falling Objects*

The security deposit agreement is subject to Tricon Residential’s final acceptance of the application once the screening process is complete. If an application is denied and an applicant is unable to move into the home, the refundable holding deposit and security deposit are refunded. Any fees paid are retained by Tricon if an applicant is approved, but changes their mind and decides to not move into the home.

Your security deposit amount is equal to one times the monthly rent of the home.

Rent payment is due on the first (1st) of each month. In most states, a five (5)-day grace period is allowed for payment to be received at the Tricon Residential Corporate Office (this grace period is extended in Colorado, Washington, and Montgomery County, MD). If rent is not received timely, a late fee will be applied.

Monthly rent can easily be paid online through RENTCafé, the Resident App, or mailed to the Corporate Office before the end of last day of the grace period by money order or certified funds. Rent can also be paid through your bank’s online bill pay program or in person through WIPS (Walk-in Payment System).

Please refer to your lease agreement for the entity that rent payments should be made payable to.

RENTCafé allows you to easily make rent payments online each month. Simply log onto https://triconhomes.com/currentresidents/ussf/. Click on the “Pay Monthly Rent” tab, set up your account profile, add bank routing information or credit card account information, and specify whether you would like recurring payments made or prefer to manually initiate each monthly payment.

Select people qualify to use the Walk-in Payment System (WIPS) to pay rent. If you are interested in this payment method, contact your Tricon Retention Specialist for a dedicated account number. With that in hand, you can walk into one of over 18,000 retail locations, such as Walmart and 7/11, and pay your monthly rent. Your Tricon Retention Specialist will have more information on this convenient and safe rent payment method.

Please write your Tricon resident identification number (located on your Tricon Lease) on your payment and send it to:

Tricon Residential
P.O. Box 15087
Santa Ana, CA USA 92735

A postmark has no bearing on whether payment is on time or late. Payments must be received at Tricon Residential’s Corporate Office in Santa Ana, California by 5:00 p.m. on last day of the grace period (listed on the first page of your State-specific Lease Addendum – in most states, 5 calendar days). Any payments received after the grace period are considered late, and a late fee will be placed on the account on the following day.

If a payment is returned for Not Sufficient Funds (NSF) or if an eviction process is underway, your account will be locked out from making further payments. It is highly unlikely that you would not have been contacted by a Tricon Residential Representative to discuss the state of your account. However, if this is the case, contact your Tricon Residential Collection Specialist immediately.

Fees you should expect to pay up to the point of move-in include:

• Application fee(s) and hold deposit
• Security deposit
• Rent: The first month’s rent is prorated for the current month. If you move in before the 25th day of the month, you will pay only the prorated portion of the current month. When you move in on the 25th or later, you will pay the prorated current month plus next month’s rent.
• Pet fees, if applicable

Other expenses you can expect related to moving into your new home may include:

• Utility services set up, such as electric, gas, water, telephone, cable or satellite television, internet, security, and waste management service
• Moving services
• Renters Insurance

Future residents are unable to see costs on the Tricon website up until the lease is signed and upon your move-in date. Prior to this, please refer to your Tricon welcome letter and lease documents for information on costs.

Other fees or charges may apply. Please refer to your Lease for details.

No. It is unrelated to the lease and does not modify the lease. The lease remains legally binding.

This Bill of Rights consists of industry-leading promises we make to our current single-family home residents.

It applies to single-family home residents under lease.

We want to let our residents know we care about them, and they can count on us.

We encourage anyone experiencing financial hardship to contact us at 855 676 1680. We will work with our residents on an individual basis.

We encourage you to submit a maintenance service request via our app. Currently, we are prioritizing for emergency situations while also considering the health and safety of you and our staff members. In response to your service request submission, you will receive an email or phone call requesting information regarding your travel history and any health conditions associated with coronavirus.

Following are links to some helpful maintenance videos that may assist you with solving the issue you are experiencing. Our team is also available by phone at 855 676 1680 to provide assistance. With today’s technology, many situations can be handled virtually.

211.org is a site that provides links to various local resources no matter where you live across the United States.
Simply type in your zip code and you will receive links to several resources for residents, including access to food pantries and programs, mental health counseling, assistance with utilities, paying medical bills and more. Or you can dial 211 on your phone and you will be connected with a local representative who can help you get what you need.

Your lease will be emailed directly to each applicant named on the lease for signatures via DocuSign. It’s important to provide Tricon Residential with an accurate email address for each lessee, as each applicant needs to sign the lease using a separate email address. If you’re unable to provide a unique email address for each applicant to send their electronic signature, please notify your Tricon Leasing Representative so other arrangements can be made. The lease needs to be signed by all parties within 48 hours, or it will expire, and the home will be placed back on the rental market.

About 75 days* before your lease ends, we’ll send you an email with your renewal options. This email will include clear instructions and a link to sign your renewal electronically.

*Please note: You may receive this email earlier in certain states to meet local requirements.

You’ll receive your renewal offer by email about 75 days* before your lease expiration.

If you haven’t received it by then, please call us at 855-676-1680 so we can confirm the status and review your options.

*Please note: You may receive this email earlier in certain areas to meet local requirements.

1. Open the renewal email sent to you.

2. Review your renewal options and select the one that works best for you.

3. Sign your renewal electronically using the link provided.

If you don’t receive your renewal email or have any questions, please call us at 855-676-1680.

To ensure your new terms are in place before your current lease ends, your renewal must be signed by the 20th of the month before your lease expires.

If we don’t receive your signed renewal by this deadline, your lease will automatically switch to month-to-month, which usually includes higher rent and additional fees.

You have two options if you decide not to renew your lease:

1. Submit a Notice to Vacate

If you plan to move out, you’ll need to provide notice by submitting a written Notice to Vacate form. Please call us at 855-676-1680 and we’ll send the form to you electronically.

Notice periods vary, so please check your current lease to confirm how many days’ written notice you’re required to give.

2. Choose the Month-to-Month Plan

If you’d prefer added flexibility, you can select the Flexible Plan for a month-to-month lease when your renewal offer is sent.

If you don’t make a selection by your lease expiration date, your lease will automatically roll into a month-to-month term. This option provides flexibility but typically includes a higher rental rate and an additional monthly fee. Your renewal offer will outline the details.

We understand some residents may prefer added flexibility. When you receive your renewal email, you’ll see the option to choose a Flexible Plan for a month-to-month lease.

If you don’t make a selection by your lease expiration date, your lease will automatically roll into a month-to-month term. This option provides flexibility but typically includes a higher rental rate and an additional monthly fee. Your renewal offer will outline the details.

We encourage residents to renew their lease by the deadline to avoid added costs. A month-to-month fee is applied when a renewal lease isn’t signed on time.

To avoid this, make sure all residents sign by the 20th of the month before your lease ends. If you’ve already signed, please call us at 855-676-1680 so we can confirm our records are updated.

We are always working to minimize rent increases. However, from time to time, adjustments may be needed based on several factors, including:

• Location
• Property features
• Availability
• Comparable homes

If you’d like to discuss your renewal rate, please call us at 855-676-1680.

Yes. To add a roommate:

1. Call us at 855-676-1680.
2. Your new roommate will need to complete a rental application and pay the application fee (up to $55 per applicant, depending on your area), provide a government-issued photo ID, and undergo criminal background screening.
3. Once approved, we’ll send a Lease Amendment via DocuSign for all leaseholders to sign.

Yes, as long as the remaining residents have lived in the home for at least six months and the household income still meets the requirement of at least three times the monthly base rent without the exiting roommate.

You’ll need to provide:

• One month of recent pay stubs
• Bank account verification

Once verified, we’ll send a Lease Amendment electronically for all residents to sign, confirming the change.

No. Subletting a Tricon lease is not permitted.

• If everyone needs to move out early, you may pay an early termination fee. Call us at 855-676-1680 to review your options.
• If one resident is leaving but others are staying, you’ll need a lease amendment (see “Can I remove someone from my lease?” for more information).
• If all residents move out at lease-end, you’ll follow the standard move-out process. Once the home is ready, new applicants can apply at the current market rent.

You can request to add or remove a pet at any time, subject to approval, breed restrictions, and pet limits outlined in the lease. Please call us at 855-676-1680 and if approved, we’ll send you a Lease Amendment via DocuSign to update your lease and charges.

• Adding a pet: You’ll be responsible for a one-time, non-refundable pet fee (which may be refundable depending on your area) and a small monthly pet rent (amounts are outlined in your renewal or lease terms). Breed restrictions may apply.
• Removing a pet: We’ll update your lease and adjust your monthly charges once the amendment is signed.

Our team will guide you through the process and answer any questions about Tricon’s pet policy. For more details, visit Pet-Friendly Homes.

You may be eligible to transfer to another Tricon home, subject to approval and factors such as payment history, lease compliance, and the condition of the current home. If you’re interested in transferring, please call us at 855-676-1680 at least 1–2 months before your planned move for more information.

If you have any questions or need assistance, please call us at 855-676-1680. Our team is here to help.

When you apply to lease a home with us, or renew your lease, we ask you to provide Tricon Residential with a valid letter from a qualified, licensed physician or health care professional indicating that you have a disability-related need for animal assistance. Tricon Residential does not accept documents from online providers, as this does not constitute reliable verification of a disability, therapeutic relationship, or need for an assistance animal. At the time of submitting your application to Tricon Residential, a Tricon Residential Applications Representative will provide the Reasonable Accommodation Request for Assistance Animal Form for you to complete. Pet fees are waived for verified service and emotional support animals.

Tricon Residential is pet-friendly and accepts most dogs, cats, birds, small caged mammals and fish. For the later, an aquarium may not be larger than a 20-gallon tank, and it will require proof of insurance for the entire term of the lease.

Pets must be licensed and have current vaccinations that are kept current throughout the duration of your lease. Dogs and cats should wear an identification collar tag with the owner’s name, address, and contact information. If your pet were to escape, we want to do everything possible to ensure they are returned home safely.

Two (2) pets are allowed per Tricon Residential home. This includes your resident pet and any visiting pet. The combined weight of the pets should not exceed 150 pounds, and no one pet may weigh more than 85 pounds.

Tricon Residential’s breed restrictions are listed below, however, some city or county ordinances have their own breed restrictions. Therefore, please check your Lease for more detailed information specific to your area.

The following breeds are prohibited, whether full or mixed breed:

• American Pit Bull Terrier
• American Staffordshire Terrier
• Bull Mastiff
• Cane Corso
• Chow
• Doberman
• Dogo Argentino
• Pit Bull
• Presa Canario
• Rottweiler
• Wolf or Wolf hybrids
• Any combination mix of the foregoing breeds, and any other breed or type that Landlord deems to have similar characteristics

You can request to add or remove a pet at any time, subject to approval, breed restrictions, and pet limits outlined in the lease. Please call us at 855-676-1680 and if approved, we’ll send you a Lease Amendment via DocuSign to update your lease and charges.

• Adding a pet: You’ll be responsible for a one-time, non-refundable pet fee (which may be refundable depending on your area) and a small monthly pet rent (amounts are outlined in your renewal or lease terms). Breed restrictions may apply.
• Removing a pet: We’ll update your lease and adjust your monthly charges once the amendment is signed.

Our team will guide you through the process and answer any questions about Tricon’s pet policy. For more details, visit Pet-Friendly Homes.

A one-time pet fee of $300 is required for the first pet, plus $300 for a second pet. The one-time pet fee is not charged in CA, CO, OR, WA, or WI. The pet fee is nonrefundable, and helps absorb some of the cost adding your pet to the Lease, and wear and tear on the home, carpet, yard, etc. resulting from pets.

Yes. Monthly pet rent is $44 per month, per pet ($35 in Colorado).

Watch this quick video for step-by-step instructions on how to turn off your main water valve.

Watch this quick video for step-by-step instructions on how to unclog your garbage disposal.

Watch this quick video for step-by-step instructions on how to fix your broken wall outlet.

Watch this quick video for step-by-step instructions on how to fix your clogged toilet.

Watch this quick video for step-by-step instructions on how to fix your faucet aerator.

Watch this quick video for step-by-step instructions on how to manually open your garage door.

Watch this quick video for step-by-step instructions on how to replace your HVAC air filter.

Watch this quick video for step-by-step instructions on how to replace your smoke detector batteries.

When you move into a Tricon Residential home, you’ll find the home to be well maintained and in good, clean condition. We ask that you will strive to maintain the home and keep it in good condition – for the comfort and safety of you and your family and to protect and preserve the home.

Here are responsibilities related to maintaining your home:

• Keep your personal property, the home and premises in good, safe and sanitary condition.
• Keep plumbing fixtures and sprinkler systems in good working condition.
• Ensure electrical, plumbing, heating, cooling, appliances and other equipment are used as intended and kept in good working condition.
• Ensure that garbage is removed from the home in a clean, sanitary manner.
• Keep smoke alarms in good working condition and replace batteries as needed.
• Pressure wash the premises as needed, and as required by local ordinance or HOA regulation.
• Maintain proper drainage of the property, including making sure gutters and downspouts are free of debris.
• Replace air conditioning and furnace filters as needed.
• Maintain a temperature in the home of at least 50 degrees Fahrenheit to prevent pipes from freezing.
• Perform ordinary maintenance on the home, such as fixing broken locks, screen damage, broken windows, loose screws, blub replacement, drain cleaning, garbage disposal maintenance, and any other repair costing less than $100.
• Report any defects, in writing, to Tricon Residential immediately.

The yard around your home is designed to provide you a private sanctuary to enjoy the outdoors. Your assistance is important to maintain your home’s premises and to keep it well maintained.

Specifically, your responsibilities, as outlined in your lease agreement, may include the need to:

• Ensure that landscaping, trees and shrubs are regularly watered, fertilized and trimmed to appear well maintained and in compliance with any HOA regulations and municipal, county or other ordinances.
• Ensure your lawn area is regularly watered, fertilized, mowed and edged to appear well maintained and be in compliance with any HOA regulations and municipal, county or other ordinances.
• Maintain the yard and premises through the duration of your lease term so that the premises are in the same good condition when you move out, as you found it when you moved in.
• Perform periodic pest control around the premises to keep the home and property free from pests, insects and rodents.
• Contact Tricon Residential immediately if you observe any issue in or around the premises that may require maintenance service or repairs in order to mitigate a potential problem such as moisture or mold conditions.

Note: If the home has a swimming pool, Tricon Residential will maintain the pool by contracting with a professional pool cleaning service. A fee of $150 per month will be charged back to the resident. Any safety fencing, enclosures or gates around the pool area will also need to be maintained.

Simply go online to Tricon Residential’s Resident Portal, click “Maintenance Request” . Then follow the instructions to submit a maintenance service request. You can also call 855 676 1680.

Watch this quick video for step-by-step instructions on how to unclog your sink.

During regular business hours or after hours, you can contact a Tricon Residential Representative 24 hours a day at 855 676 1680 for any maintenance concerns. You may also submit a maintenance service request online in the Resident Portal.

During regular business hours or after hours, you can contact a Tricon Residential Representative 24 hours a day at 855 676 1680 for any maintenance concerns. You may also submit a maintenance service request via our app.

If you are in doubt about whether a situation is an emergency, please err on the side of caution and promptly contact your Tricon Residential Representative or call us at 855 676 1680. A maintenance emergency is any condition that may create an unsafe situation for you and your family, and/or cause worsening damage to the home if left unrepaired. This may include roof leaks, heating/cooling system or plumbing failure, major electrical issues and major structural defects.

Contact your Tricon Residential Service Representative or call us at 855 676 1680 at least 48-hours prior to your appointment to reschedule or cancel an appointment. If a Tricon Residential Maintenance Technician comes to your home for a scheduled appointment and no one is there to provide access to the home, it will be considered a “no show” and you will be charged a $75 fee.

After your scheduled move-in inspection, maintenance typically requires up to two weeks to address/repair the maintenance issues documented at your move-in appointment. When your home is due for a Preventative Maintenance Service of the Heating and Cooling system, Tricon Residential will call you to schedule a Tricon Residential technician to service the unit to help extend the life of the system and ensure it’s operating as efficiently as possible. The callback number for this free service is 833 760 0296.

For other maintenance issues, maintenance will only be called out to the home when you initiate a maintenance service request. An exception is if the home were to become in violation of any HOA or city and county ordinance, in which case Tricon Residential would be forced to intercede and perform any necessary repairs.

Tricon Residential does not offer a lockout assistance service. Please contact a locksmith to assist you with getting access back into your home.

Maintenance service repairs are performed on your home in a timely manner, with the goal of mitigating any inconvenience to you and ensuring an expedient repair to your home. Tricon Residential generally performs most repairs, however, occasionally a specialist may need to be brought in. Tricon Residential oversees all service and repairs, so you can rest assured that whoever is performing the service is a qualified, professional technician.

You may make minor changes or modifications to your home; however, you must return the home to its original move-in condition before you move out. Minor modifications include changes such as adding security or screen doors, security equipment, changing the interior paint color and changing door locks. You may not remodel or structurally change the home or add fixtures without prior written permission from Tricon Residential.

Yes, you may add cable or satellite to your home. Please refer to your lease agreement when installing a satellite dish to your home to ensure that you are not making major modifications or causing damage to the home. Also, please refer to your HOA and city or county ordinances to ensure your satellite dish is not in violation of any codes.

Do not schedule the movers until you have your move-in appointment scheduled with a Tricon Residential Representative.

1. Before leaving the home you’re vacating, declutter, so you’ll have less to move.
2. Pack one bag of essentials in case your move gets disorganized. You’ll want to have one bag of essentials in case your items are delayed.
3. Prior to move-in you will need to set up your utilities. Please reference your official Tricon Residential Welcome Letter email for more details. You will be required to submit a Utility Confirmation Form detailing your account number for each utility after set up is completed. This form serves as a confirmation that you have transferred the utilities into your name.
4. Change your address by going online to USPS.com/move. You can also walk into any post office and request a Mover’s Guide packet.
5. Update your address with credit card companies, bank(s), insurance provider(s), health care, DMV and other Government agencies, cell phone provider and any magazines, associations or clubs you belong to.
6. Update your address with any regularly scheduled online suppliers you may buy goods from.

Tricon Residential has a handy move-in checklist available to help ensure no important tasks or considerations are missed. You’ll find our move-in checklist on our Resident Portal.

The move-in inspection gives you the opportunity to walk through the home with a Tricon Residential Maintenance Representative to sign off on the current condition of the home. You can point out something that may need repair and note any imperfections so that you won’t be held responsible at move out. This includes a minor chip in tile, dent in a cabinet, or other slight wear and tear issues.

Tricon Residential requires no additional move-in costs at the point of move-in. Let’s review what will have been paid up to this point:

• Application fees and hold deposit
• Security deposit
• Pet fees and other charges, if applicable
• Rent

Additional expenses that you can expect to pay in order to get your home up and running include:

• Utility set up including electric, gas, water, cable or satellite television, and waste management service
• Moving services
• Renters Insurance

Prior to move-in, you will need to set up your utilities. Please reference your official Tricon Residential Welcome Letter email for more details.

You will be required to submit a Utility Confirmation Form detailing your account number for each utility after set up is completed. This form as a confirmation that you have transferred the utilities into your name.

In select areas, there may be multiple utility providers from which to choose, while in other areas there may only be one provider. Ultimately the resident is responsible to choose and set up utility service for the home.

Each utility provider may handle service set up differently. Generally, you can establish service either online, over the phone or in-person at the utility service center. You will likely need identification, a copy of your lease, and any applicable deposit payments.

Please note that in select cases, utility providers may require a utility account to remain in the owner’s name. The home owner, Tricon Residential, will continue service in their name and you will be billed back for the utility should this occur,

In most cases, utilities are transferred and put in your name. You pay a utility set-up fee and a monthly utility bill. In some instances, the utility provider will not allow service to be transferred from Tricon Residential to the renter of the home. In this situation, Tricon Residential pays the utility bill and adds the cost to the resident’s general ledger. The resident then pays that utility with their monthly rent payment.

Monthly rent covers the cost of making your home your own, for the duration of your lease agreement. However, residents are responsible for maintaining their own utilities, as indicated in their lease agreement.

Access keys and/or remote devices for the home and HOA amenities, if applicable, will be provided during your move-in appointment. This may include door keys, mailbox keys, garage-door remotes, and community gates or amenity keys/access cards. Should you believe anything is missing, contact your Tricon Residential representative.

Access keys, remotes or fobs that provide access to HOA amenities, such as pools, spas, clubhouse or access gates, will be provided to you at your move-in appointment. Should you misplace any access keys, contact your Tricon Residential Representative about ordering a duplicate (an HOA fee may apply).

At Tricon Residential your satisfaction is our top priority. We want to ensure that you are happy in your new home and we strive to take care of any concerns right away. Occasionally will reach out to ask for your thoughts and opinion. We want to thank you in advance for your response, as we work diligently to keep you happy at home.

You can easily set up mail forwarding through the U.S. Postal Service.

We also recommend updating your address with your bank, employer, and any subscription services tied to your current home.

Below is a step-by-step guide to help you through the process

Step 1: Contact Us
Call us at 855-676-1680 to let us know you’re planning to move out.

Step 2: Complete the Notice to Vacate (NTV) Form
We’ll email you a digital form to sign electronically. Your notice is only official once all leaseholders have signed.
Please note: Notice periods vary by lease — check yours to confirm how many days’ notice is required.

The form will ask you to:

• Share your reason for moving
• Provide a complete and accurate forwarding address
  • Why this matters: Your forwarding address is where we’ll send your final Move-Out Statement and any applicable refund. If it’s incorrect or incomplete, this could delay processing.
• Indicate if you’d like to request a Pre-Move-Out Inspection (optional — see Step 3)

Step 3 (Optional): Request a Pre-Move-Out Inspection
If selected on your NTV form, we’ll follow up to schedule. A team member will assess the home’s condition and offer recommendations to help you prepare. This can help reduce common charges, though it does not guarantee a refund.

Step 4: Receive Move-Out Instructions
Once your signed NTV form is submitted, we’ll send detailed move-out instructions.

• If proper notice is given, you’ll receive this at least two weeks before your move-out date
• If less than the required notice is given, we’ll send instructions shortly after your form is received

For a complete step-by-step overview of the entire process, you can also review our Move-Out Guide anytime.

Step 5: Move-Out Inspection
We’ll schedule a final inspection on your move-out date. This helps document the condition of the home and determine whether any charges apply.

Step 6: Security Deposit Refund
Your security deposit (if applicable) will be processed after the final inspection and in accordance with your lease and local law. We’ll mail your Move-Out Statement and any refund to the forwarding address you provided in Step 2.

If you need to extend your lease or cancel your Notice to Vacate, please contact us as soon as possible at 855-676-1680.

If your home has already been leased to a new resident, we may not be able to cancel your notice — but we’ll walk you through your options.

It’s an optional walk-through of your home before you move out. A team member will share tips on cleaning or repairs that may affect your deposit return. It’s a helpful way to prepare — but it doesn’t guarantee a refund.

You can request one by checking the box on your NTV form. We’ll reach out to schedule the inspection if selected.

The Move-Out Inspection is a final walk-through of your home that takes place after you’ve moved out. It is used to document the home’s condition and determine whether any move-out charges will be applied.

Security deposit refunds are processed after we complete a move-out inspection to assess any cleaning, needed repairs or damages beyond normal wear and tear. Once that is done, we will mail your Move-Out statement and any applicable refund due to your forwarding address.

Please place all keys, remotes, and community passes on the kitchen counter in plain sight before leaving — including all copies.