Air Filter Delivery

Simplify Home Care with Air Filter Delivery for $10/Month

Exclusive for Tricon Residents: Receive the right air filters for your home, delivered every three months—so it’s taken care of for you, every time.

What You’ll Receive

Quarterly Filter Delivery: Air filters are delivered directly to your home every three months based on your home’s system.

Right Fit for Your Home: Filter sizes are selected based on your home’s system, so you don’t have to measure or shop for it yourself. In some cases, you may be asked to confirm your filter size during enrollment, with dedicated support available if needed.

Simple Replacement: Each delivery includes instructions so you can replace your filter as soon as it arrives.

Convenient Billing: Your $10 monthly fee is added directly to your resident ledger.

Benefits of Air Filter Delivery

A simple way to stay on top of routine home care.

Supports consistent home care: Regular filter replacement helps your HVAC system run as intended, supporting consistent airflow throughout your home.

Helps your system run efficiently over time: Replacing filters on time can reduce buildup that may impact system performance and energy use over time.

No trips or guesswork: Filters are selected for your home and delivered on schedule, so you don’t need to remember when to replace them.

How Air Filter Delivery Works

1. Filter size is matched to your home
We use available information to identify the correct filter size. In some cases, you may be asked to confirm your filter size during enrollment.

2. Filters are delivered every three months
If you enroll, filters ship directly to your door on a quarterly schedule.

3. You install the filter when it arrives
Each delivery includes easy-to-follow instructions. You install the filter when it arrives and continue replacing it as new ones are delivered, in line with the resident responsibilities under your lease.

Frequently Asked Questions

Program Overview

What is Air Filter Delivery?

Air Filter Delivery is an optional service that provides air filters for your home on a recurring schedule. Filters are delivered directly to your door so you can replace them to ensure higher quality air for you and your family, and also to ensure you remain in compliance with your lease.

Is this service required?

While you are required to replace your air filters every 3 months to be in compliance with your lease, our convenient Air Filter Delivery service is optional.

How much does it cost?

The service is $10 per month and includes quarterly filter deliveries.

Enrollment + Billing

Can I opt in to the Air Filter Delivery program at any time?

Yes. If your home is eligible, you can request to enroll in the Air Filter Delivery program at any time.

To get started:

Log into the Resident App and navigate to the “Offers” section

Select the Air Filter Delivery offer

Click “Add to Lease” and review the charges

Click “Confirm” to submit your request

Once confirmed, a lease amendment will be available for all leaseholders to review and sign.

If I add air filter delivery to my lease, when will I see my first charge?

You’ll see your first charge on your ledger in the month following enrollment. This amount may be adjusted (prorated) based on your enrollment date, so you’re only charged for the days you are enrolled that month.

A full monthly charge will begin the following month.

Delivery + Timing

When will I receive my filters?

Your first delivery will arrive a few weeks after enrollment. After that, filters are delivered every three months.

Do I need to be home to receive my filters?

No. Filters are delivered directly to your door or mailbox and do not require a signature.

How will I know when my filter ships?

You will receive a delivery notification with tracking information when your filter is on the way.

Installation + Maintenance

When should I install my filter?

You should install your filter as soon as you receive it. Deliveries are scheduled to align with the recommended replacement timing.

How do I install the filter?

Each delivery includes simple, step-by-step instructions. You are responsible for installing the filter when it arrives, in line with the resident responsibilities under your lease.

Filter Size + Account Updates

What if Tricon doesn’t know my filter size?

We do our best to collect air filter sizes for all homes. In some cases, a size may not yet be on file.

If this happens, Second Nature will contact you and help you confirm the correct size for your home.

How do I update my air filter size?

To update your air filter size, email
residenthelp@secondnature.com

Your account will be updated within 24 hours.

Issues + Support

How can I check the shipment status of my air filter?

For questions about your air filter shipment, please call 844-874-2661 and say “Air Filters”.

You can also email residenthelp@secondnature.com.

What if my new air filter doesn’t fit?

If your new air filter does not fit, confirm the correct size by checking the dimensions printed on your current filter or by measuring it.

Once you have confirmed the correct size, please contact Second Nature at residenthelp@seconnature.com so they can update your account and arrange for a replacement.

Who do I contact with questions?

For questions about enrollment, delivery, installation, or filter sizing, please call 844-874-2661 and say “Air Filters”.