Are all lights on controller solid? If not:
Power Cycle Controller

• Follow “Power Cycle Procedures” document/video. Procedures as follows:
• Controller Model #1: disconnect from power, remove bottom cover, switch on/off switch off, wait 10 seconds return switch on, install bottom cover, wait for controller to reboot and restore connection.
• Controller Model #2: If controller doesn’t have a bottom cover, disconnect power supply input to controller, wait for 10 seconds return power connection to controller, wait for controller to reboot and restore connection.
• Controller Model #3: Use paperclip to press & release 3 times quickly in the controller reset hole and then disconnect power cable. After controller has been offline for 30+ seconds, reconnect power.

Controller won’t connect to cell:
Connect Controller to Ethernet of WiFi

• Connect controller via ethernet to resident’s internet router. After controller is connected, resident can scan and connect controller to WiFi. Controller can then be disconnected from ethernet/router and returned to installation location.