Your Questions Answered
How does Tricon prioritize maintenance requests?
Every maintenance request is reviewed and prioritized based on urgency.
Requests are generally sorted into these categories:
• Emergency: Issues that affect your safety, make your home unlivable, or could cause serious damage to the home. These are started as quickly as possible.
• High Priority: Issues that interrupt daily life but are not immediate emergencies, such as major appliance failures or plumbing fixtures that are not working.
• Routine: Everyday repairs or adjustments that do not affect safety or livability. These are scheduled in the order they are received.
If you are not sure how urgent your issue is, please submit the request and describe what you are seeing. A member of our team will review and classify it.
How long does maintenance take?
Maintenance timing depends on the urgency of the issue, the type of repair, access to your home, technician availability, and whether parts or materials are needed.
Most requests follow this general pattern:
• Emergencies: A member of our team reaches out the same day, and a technician is dispatched as quickly as possible.
• High Priority: We aim to respond within 48 hours, with completion soon after.
• Routine: Standard repairs are addressed within about 3 to 5 business days, and completion depends on the work involved.
Some homes are covered by state laws that set specific repair timelines. If your state has timelines that differ from the general standards above, those timelines apply.
Why is my maintenance request taking longer than expected?
Some repairs take longer than expected because parts need to be ordered, a specialist is required, access to the home needs to be confirmed, or the repair is more complex than expected.
Examples may include HVAC work, electrical repairs, roof repairs, major water damage, or repairs that require inspection or insurance coordination.
You can check your work order status in the Tricon Resident App or call 844-874-2661 for help.
Are outside vendors used for maintenance?
Yes. Tricon may use qualified local vendors or specialists for certain maintenance repairs.
Tricon uses trusted vendors to help increase service coverage, support timely repairs, and bring in specialized expertise when needed. Whether the work is completed by a Tricon technician or a trusted vendor, Tricon oversees the service to help ensure repairs are handled by qualified professionals.