You may be eligible to transfer to another Tricon home, subject to approval and factors such as payment history, lease compliance, and the condition of the current home. If you’re interested in transferring, please call us at 855-676-1680 at least 1–2 months before your planned move for more information.

In a worst-case scenario, if a resident does not “cure” an HOA violation and is absent from any involvement, Tricon Residential will satisfy the violation and the violation fee and cost to cure will be applied to the resident ledger. If that debt is not paid, and the resident only pays their normal rent amount, rent will be short. Late fees may be applied to the delinquent rent, and costs can escalate, resulting in the possibility of eviction. HOA compliance does require cooperation.

Tricon Residential residents pay no monthly HOA fee. Tricon Residential pays it for you. You will never have to interact directly with the HOA. Tricon Residential will serve as your liaison, dealing with the HOA on your behalf.

On a home’s featured listing page on TriconResidential.com, go to listing details. If a home is part of an HOA, it will be noted. You can also discuss these details with a Tricon Residential Leasing Agent.

Upon move in you’ll receive a copy of HOA Rules and Regulations. If you’re a current resident and need a copy, contact your Tricon Residential Leasing Agent or Tricon Residential Property Compliance department. HOA Rules and Regulations should also be identified in your lease agreement.

A beautifully landscaped neighborhood; pride in your community; and having places to gather, like poolside with family and friends – are just a few reasons Homeowners Associations (HOA) communities are so popular. With all the great benefits, comes the need to understand your responsibilities to the HOA. If you’re considering renting a home in an HOA community, ask a leasing agent for a copy of the HOA Rules and Regulations and familiarize yourself with them.

The HOA will expect you to maintain the home to their standards. This includes the appearance of landscaping, driveway and sidewalk areas and keeping your home’s exterior in good condition. Vehicles must be parked in designated areas, and unwanted items, including trash and untimely decorations kept out of sight. Here are a few more details:

Landscaping and Home Maintenance

It’s recommended that the lawn be mowed bi-weekly, and shrubs and bushes are edged and trimmed bi-weekly. Keep your lawn, flower beds and rock areas free of weeds. Apply fresh mulch to landscaping bi-annually.

Maintain the overall exterior appearance of your home with an occasional power wash to driveways, walkways and sidewalks, and power wash the house as needed to eliminate mold or mildew.

Parking and Vehicles

Park vehicles in designated parking areas, and do not store inoperable or unregistered vehicles at home. Refrain from regularly parking commercial vehicles onsite.

Decorations, Waste, Nuisance

Avoid storing unwanted items in visible view of the home, and avoid leaving holiday decorations out year-round. Take care to not leave trash containers out for extended lengths of time before and after trash collection. Lastly, avoid behavior that could disturb neighbors.

With a violation of HOA Rules and Regulations, Tricon Residential’s Property Compliance department works directly with the HOA on your behalf, serving as liaison to resolve the issue. They will first receive notification of a violation from the HOA and will immediately begin efforts to have the resident satisfy or “cure” the specific violation. Most HOAs allow seven to 14 days for the violation to be resolved and require a photo as proof of “cure.”

An HOA will typically send two- to three-violation notifications with a request to satisfy before it issues a fine. If at this point Tricon Residential has been unable to resolve the issue with the resident, Tricon Residential may intervene and have the violation “cured” on the resident’s behalf. Any costs associated with satisfying the violation are charged back to the resident along with any HOA fine.

Tricon Residential offers many rental homes in master-planned communities with Homeowners Associations (HOA). HOA communities are distinct for offering a welcoming appearance, well-maintained landscaping, street lighting, sidewalks, and homes with curb appeal. Sometimes they also include resident amenities. If you’re considering renting a home in an HOA community, ask a leasing agent for a copy of the HOA Rules and Regulations and familiarize yourself with them.

Yes. To add a roommate:

1. Call us at 855-676-1680.
2. Your new roommate will need to complete a rental application and pay the application fee (up to $55 per applicant, depending on your area), provide a government-issued photo ID, and undergo criminal background screening.
3. Once approved, we’ll send a Lease Amendment via DocuSign for all leaseholders to sign.

You can request to add or remove a pet at any time, subject to approval, breed restrictions, and pet limits outlined in the lease. Please call us at 855-676-1680 and if approved, we’ll send you a Lease Amendment via DocuSign to update your lease and charges.

• Adding a pet: You’ll be responsible for a one-time, non-refundable pet fee (which may be refundable depending on your area) and a small monthly pet rent (amounts are outlined in your renewal or lease terms). Breed restrictions may apply.
• Removing a pet: We’ll update your lease and adjust your monthly charges once the amendment is signed.

Our team will guide you through the process and answer any questions about Tricon’s pet policy. For more details, visit Pet-Friendly Homes.

Yes, as long as the following requirements are met:

• The remaining residents have lived in the home for at least six months
• At least one remaining resident is an original lease signer
• The household income still meets the requirement of at least three times the monthly base rent without the exiting roommate

You’ll need to provide:

• One month of recent pay stubs
• Bank account verification

Once verified, we’ll send a Lease Amendment electronically for all residents to sign to confirm the change.

You may be eligible to transfer to another Tricon home, subject to approval and factors such as payment history, lease compliance, and the condition of the current home. If you’re interested in transferring, please call us at 855-676-1680 at least 1–2 months before your planned move for more information.

No. Subletting a Tricon lease is not permitted.

• If everyone needs to move out early, you may pay an early termination fee. Call us at 855-676-1680 to review your options.
• If one resident is leaving but others are staying, you’ll need a lease amendment (see “Can I remove someone from my lease?” for more information).
• If all residents move out at lease-end, you’ll follow the standard move-out process. Once the home is ready, new applicants can apply at the current market rent.

1. Open the renewal email sent to you.

2. Review your renewal options and select the one that works best for you.

3. Sign your renewal electronically using the link provided.

If you don’t receive your renewal email or have any questions, please call us at 855-676-1680.

We understand some residents may prefer added flexibility. When you receive your renewal email, you’ll see the option to choose a Flexible Plan for a month-to-month lease.

If you don’t make a selection by your lease expiration date, your lease will automatically roll into a month-to-month term. This option provides flexibility but typically includes a higher rental rate and an additional monthly fee. Your renewal offer will outline the details.

About 75 days* before your lease ends, we’ll send you an email with your renewal options. This email will include clear instructions and a link to sign your renewal electronically.

*Please note: You may receive this email earlier in certain states to meet local requirements.

You have two options if you decide not to renew your lease:

1. Submit a Notice to Vacate

If you plan to move out, you’ll need to provide notice by submitting a written Notice to Vacate form. Please call us at 855-676-1680 and we’ll send the form to you electronically.

Notice periods vary, so please check your current lease to confirm how many days’ written notice you’re required to give.

2. Choose the Month-to-Month Plan

If you’d prefer added flexibility, you can select the Flexible Plan for a month-to-month lease when your renewal offer is sent.

If you don’t make a selection by your lease expiration date, your lease will automatically roll into a month-to-month term. This option provides flexibility but typically includes a higher rental rate and an additional monthly fee. Your renewal offer will outline the details.

To ensure your new terms are in place before your current lease ends, your renewal must be signed by the 20th of the month before your lease expires.

If we don’t receive your signed renewal by this deadline, your lease will automatically switch to month-to-month, which usually includes higher rent and additional fees.

You’ll receive your renewal offer by email about 75 days* before your lease expiration.

If you haven’t received it by then, please call us at 855-676-1680 so we can confirm the status and review your options.

*Please note: You may receive this email earlier in certain areas to meet local requirements.

If you have any questions or need assistance, please call us at 855-676-1680. Our team is here to help.

We encourage residents to renew their lease by the deadline to avoid added costs. A month-to-month fee is applied when a renewal lease isn’t signed on time.

To avoid this, make sure all residents sign by the 20th of the month before your lease ends. If you’ve already signed, please call us at 855-676-1680 so we can confirm our records are updated.

We are always working to minimize rent increases. However, from time to time, adjustments may be needed based on several factors, including:

• Location
• Property features
• Availability
• Comparable homes

If you’d like to discuss your renewal rate, please call us at 855-676-1680.

Maintenance service repairs are performed on your home in a timely manner, with the goal of mitigating any inconvenience to you and ensuring an expedient repair to your home. Tricon Residential generally performs most repairs, however, occasionally a specialist may need to be brought in. Tricon Residential oversees all service and repairs, so you can rest assured that whoever is performing the service is a qualified, professional technician.

Yes. Cable and internet services are available at all Tricon properties. Select communities offer exclusive resident deals through preferred providers, including Rogers or Beanfield.

Yes, you may add cable or satellite to your home. Please refer to your lease agreement when installing a satellite dish to your home to ensure that you are not making major modifications or causing damage to the home. Also, please refer to your HOA and city or county ordinances to ensure your satellite dish is not in violation of any codes.

You may make minor changes or modifications to your home; however, you must return the home to its original move-in condition before you move out. Minor modifications include changes such as adding security or screen doors, security equipment, changing the interior paint color and changing door locks. You may not remodel or structurally change the home or add fixtures without prior written permission from Tricon Residential.

Your suite is your home, so feel free to bring out your creative side. However, keep in mind that, prior to your move-out, you will be required to return the walls to the condition they were in when you moved into the suite (including, but not limited to, repainting, filling nail holes, etc.). Electrical, plumbing, and major structural modifications are not permitted, as per your lease and in accordance with the Residential Tenancies Act (RTA).

Yes, we conduct regular and thorough inspections of the building structures, roofs, HVAC systems, electrical and plumbing, fire and security systems, grounds, landscaping, parking areas and more. Each Tricon Residential property has a comprehensive preventative maintenance program in place. Our property managers and in-house maintenance team conduct monthly and annual assessments of every building.

Contact your Tricon Residential Service Representative or call us at 855 676 1680 at least 48-hours prior to your appointment to reschedule or cancel an appointment. If a Tricon Residential Maintenance Technician comes to your home for a scheduled appointment and no one is there to provide access to the home, it will be considered a “no show” and you will be charged a $75 fee.

Maintenance requests can be easily submitted through the Resident App. When you submit a maintenance request, a maintenance technician will contact you through the app or via email. If you need to cancel or reschedule an appointment, simply provide that information in the communication thread.

Simply go online to Tricon Residential’s Resident Portal, click “Maintenance Request” . Then follow the instructions to submit a maintenance service request. You can also call 855 676 1680.

Submitting a maintenance request is a simple process using the Resident App. Once you download the app from the home page, click the “Maintenance Request” button, this will prompt you to either make an emergency call or input a maintenance request. If you make a maintenance request, it will be sent directly to our team of on-site maintenance professionals. When submitting maintenance requests, please be as descriptive as you can and include photos if possible.

After your scheduled move-in inspection, maintenance typically requires up to two weeks to address/repair the maintenance issues documented at your move-in appointment. When your home is due for a Preventative Maintenance Service of the Heating and Cooling system, Tricon Residential will call you to schedule a Tricon Residential technician to service the unit to help extend the life of the system and ensure it’s operating as efficiently as possible. The callback number for this free service is 833 760 0296.

For other maintenance issues, maintenance will only be called out to the home when you initiate a maintenance service request. An exception is if the home were to become in violation of any HOA or city and county ordinance, in which case Tricon Residential would be forced to intercede and perform any necessary repairs.

Yes, all Tricon properties have enough bike storage for each suite to use. Bike storage is complimentary for residents.

Yes, each property has paid visitors parking operated by Target Park.

When you move into a Tricon Residential home, you’ll find the home to be well maintained and in good, clean condition. We ask that you will strive to maintain the home and keep it in good condition – for the comfort and safety of you and your family and to protect and preserve the home.

Here are responsibilities related to maintaining your home:

• Keep your personal property, the home and premises in good, safe and sanitary condition.
• Keep plumbing fixtures and sprinkler systems in good working condition.
• Ensure electrical, plumbing, heating, cooling, appliances and other equipment are used as intended and kept in good working condition.
• Ensure that garbage is removed from the home in a clean, sanitary manner.
• Keep smoke alarms in good working condition and replace batteries as needed.
• Pressure wash the premises as needed, and as required by local ordinance or HOA regulation.
• Maintain proper drainage of the property, including making sure gutters and downspouts are free of debris.
• Replace air conditioning and furnace filters as needed.
• Maintain a temperature in the home of at least 50 degrees Fahrenheit to prevent pipes from freezing.
• Perform ordinary maintenance on the home, such as fixing broken locks, screen damage, broken windows, loose screws, bulb replacement, drain cleaning, garbage disposal maintenance, and any other repair costing less than $100.
• Report any defects, in writing, to Tricon Residential immediately.

When you move into a suite, you’ll find that it’s well-maintained and clean. Tricon Residential asks that you maintain the suite and keep it in the same condition. If you require any maintenance in your suite, please notify us immediately and we will complete any necessary repairs as soon as possible. Please note, however, that residents are responsible for the repair of undue damage to the suite or residential complex.

The yard around your home is designed to provide you a private sanctuary to enjoy the outdoors. Your assistance is important to maintain your home’s premises and to keep it well maintained.

Specifically, your responsibilities, as outlined in your lease agreement, may include the need to:

• Ensure that landscaping, trees and shrubs are regularly watered, fertilized and trimmed to appear well maintained and in compliance with any HOA regulations and municipal, county or other ordinances.
• Ensure your lawn area is regularly watered, fertilized, mowed and edged to appear well maintained and be in compliance with any HOA regulations and municipal, county or other ordinances.
• Maintain the yard and premises through the duration of your lease term so that the premises are in the same good condition when you move out, as you found it when you moved in.
• Perform periodic pest control around the premises to keep the home and property free from pests, insects and rodents.
• Contact Tricon Residential immediately if you observe any issue in or around the premises that may require maintenance service or repairs in order to mitigate a potential problem such as moisture or mold conditions.

Note: If the home has a swimming pool, Tricon Residential will maintain the pool by contracting with a professional pool cleaning service. A fee of $150 per month will be charged back to the resident. Any safety fencing, enclosures or gates around the pool area will also need to be maintained.

A maintenance emergency is any condition that may create an unsafe situation for you and your family, or cause worsening damage to the suite if left unrepaired. This includes fire, flooding, leaks, heating/cooling system or plumbing failures, major electrical issues and major structural defects.

If you are in doubt about whether a situation is an emergency, please err on the side of caution and promptly contact your Tricon Residential Representative or call us at 855 676 1680. A maintenance emergency is any condition that may create an unsafe situation for you and your family, and/or cause worsening damage to the home if left unrepaired. This may include roof leaks, heating/cooling system or plumbing failure, major electrical issues and major structural defects.

If you are locked out of your suite, please visit the concierge or management office with a government-issued ID that shows your address, and we will happily assist you in regaining access.

Tricon Residential does not offer a lockout assistance service. Please contact a locksmith to assist you with getting access back into your home.

For after-hours non-emergency maintenance issues, please contact the concierge on duty, each of our property’s concierge phone numbers can be found in the resident app or resident welcome email. Emergencies are responded to as quickly as possible, typically within one hour.

During regular business hours or after hours, you can contact a Tricon Residential Representative 24 hours a day at 855 676 1680 for any maintenance concerns. You may also submit a maintenance service request via our app.

During regular hours, we ask that any requests are brought to the Concierge on duty who will be happy to assist or direct you to the correct person. For any afterhours, non-emergency requests please use the Concierge email or Resident app to submit your request.

During regular business hours or after hours, you can contact a Tricon Residential Representative 24 hours a day at 855 676 1680 for any maintenance concerns. You may also submit a maintenance service request online in the Resident Portal.

A postmark has no bearing on whether payment is on time or late. Payments must be received at Tricon Residential’s Corporate Office in Santa Ana, California by 5:00 p.m. on last day of the grace period (listed on the first page of your State-specific Lease Addendum – in most states, 5 calendar days). Any payments received after the grace period are considered late, and a late fee will be placed on the account on the following day.

Other fees or charges may apply. Please refer to your Lease for details.

Select people qualify to use the Walk-in Payment System (WIPS) to pay rent. If you are interested in this payment method, contact your Tricon Retention Specialist for a dedicated account number. With that in hand, you can walk into one of over 18,000 retail locations, such as Walmart and 7/11, and pay your monthly rent. Your Tricon Retention Specialist will have more information on this convenient and safe rent payment method.

To make our residents’ lives easier, the RentCafé Resident Portal enables residents to make their rental payments online. There are several payment options available through the Resident Portal, including debit, credit or automatic withdrawal. Automatic payments can be set up within minutes, which gives you the peace of mind of knowing that you will never miss a rental payment.

For your convenience, a How-to Guide can be found in the FAQ section of the Resident App.

RENTCafé allows you to easily make rent payments online each month. Simply log onto https://triconhomes.com/currentresidents/ussf/. Click on the “Pay Monthly Rent” tab, set up your account profile, add bank routing information or credit card account information, and specify whether you would like recurring payments made or prefer to manually initiate each monthly payment.

Please write your Tricon resident identification number (located on your Tricon Lease) on your payment and send it to:

Tricon Residential
P.O. Box 15087
Santa Ana, CA USA 92735

Fees you should expect to pay up to the point of move-in include:

• Application fee(s) and hold deposit
• Security deposit
• Rent: The first month’s rent is prorated for the current month. If you move in before the 25th day of the month, you will pay only the prorated portion of the current month. When you move in on the 25th or later, you will pay the prorated current month plus next month’s rent.
• Pet fees, if applicable

Other expenses you can expect related to moving into your new home may include:

• Utility services set up, such as electric, gas, water, telephone, cable or satellite television, internet, security, and waste management service
• Moving services
• Renters Insurance

Monthly rent can easily be paid online through RENTCafé, the Resident App, or mailed to the Corporate Office before the end of last day of the grace period by money order or certified funds. Rent can also be paid through your bank’s online bill pay program or in person through WIPS (Walk-in Payment System).

Please refer to your lease agreement for the entity that rent payments should be made payable to.

Convenience is key. You can pay your rent in a number of ways, including online through the RentCafé Resident Portal, money order, certified check, pre-authorized payment or debit/credit card (some fees apply for credit cards). Please speak to your on-site staff for more details.

Rent payment is due on the first (1st) of each month. In most states, a five (5)-day grace period is allowed for payment to be received at the Tricon Residential Corporate Office (this grace period is extended in Colorado, Washington, and Montgomery County, MD). If rent is not received timely, a late fee will be applied.

As per your lease, rent is due on the first day of every month. If rent is not paid on the first (1st) day of the month, you may receive a legal notice that may result in eviction for non-payment of rent. Please note that we offer several convenient payment methods to assist you in paying your rent online and on time.

If a payment is returned for Not Sufficient Funds (NSF) or if an eviction process is underway, your account will be locked out from making further payments. It is highly unlikely that you would not have been contacted by a Tricon Residential Representative to discuss the state of your account. However, if this is the case, contact your Tricon Residential Collection Specialist immediately.

Future residents are unable to see costs on the Tricon website up until the lease is signed and upon your move-in date. Prior to this, please refer to your Tricon welcome letter and lease documents for information on costs.

All residents are required to carry legal liability insurance during their residency with Tricon Residential. We partnered with LeaseTrack to provide a comprehensive, low-cost option to manage this insurance requirement. For added convenience, no applications are necessary, and all Tricon Residential residents qualify for coverage that includes $100,000 of resident legal liability insurance and $10,000 of resident personal property at a low cost of $19.95 per month.

To simplify the enrollment process, residents are auto enrolled at lease signing or may choose to purchase coverage from another insurance provider and submit their policy declarations page/certificate of coverage to LeaseTrack for approval.

Secure The Items That Matter Most

Contents coverage can help replace your belongings if they are stolen or ruined, covering anything from electronics and furniture to clothing and more.

EXAMPLES OF CONTENTS COVERAGE

• Personal Property Coverage
• Coverage for Loss Due to: Fire, Lightning, Windstorm, Burglary, Explosion, Smoke, Vandalism, Hail, Artificial Electrical Current, Water, Weight of Ice, Snow, Sleet, Falling Objects*

As per Section 11 of the Ontario Lease, renters insurance is required. Tricon Residential requires all leaseholders to carry a minimum of $1,000,000 Property Loss and Personal Liability Insurance Coverage, and Tricon Residential must be listed as “additionally insured” on the policy. The amount of protection for a leaseholder’s personal property is up to the leaseholder and provides peace of mind that in the event of an accident, burglary or unforeseen disaster, your personal property will be protected.

Once you are logged into your Smart Home portal, click “View” on the door lock box to view, manage and create new access codes.

How Do I Create New Door Access Codes?
In the door lock box, click “View” and then “+ Add Code” to create a new access code.

Can I Prevent a Door Access Code From Being Used After It’s Been Generated?
Yes! Door access codes can be given a date range in the setup. However, door access codes do not automatically expire.

Go to your Resident Portal and click on “Smart Home.” Click the arrow on the top right of your screen to view the menu options and click on Smart Home to access your Smart Home portal. Click “My Devices” to gain control of all your Smart Home devices.

From your Smart Home portal, go to the T-Stat box to access your thermostat and click “View” to make any adjustments. Click “Apply Changes” when complete.

When logged into your Smart Home portal, a green dot box located on the top left of your screen will display how your smart home is currently connected. For example, it will display “Connected via cellular network.” Click that box to scan for and connect to available Wi-Fi networks.

The leak detection sensor will trigger an alarm when water is detected. From your Smart Home portal, go to the top of your screen and click the red “View Alarms” button to view and clear alarms as needed.

We would be happy to address your concerns and help with any questions you may have. Please contact Tricon Residential’s dedicated resident services center at 855 676 1680.

Verify communication with controller:

• Controller likely has a weak cell connection and is not connected via ethernet or WiFi. Connect to resident supplied internet.
• Power cycle per procedure outlined above.

Are all lights on controller solid? If not:
Power Cycle Controller

• Follow “Power Cycle Procedures” document/video. Procedures as follows:
• Controller Model #1: disconnect from power, remove bottom cover, switch on/off switch off, wait 10 seconds return switch on, install bottom cover, wait for controller to reboot and restore connection.
• Controller Model #2: If controller doesn’t have a bottom cover, disconnect power supply input to controller, wait for 10 seconds return power connection to controller, wait for controller to reboot and restore connection.
• Controller Model #3: Use paperclip to press & release 3 times quickly in the controller reset hole and then disconnect power cable. After controller has been offline for 30+ seconds, reconnect power.

Controller won’t connect to cell:
Connect Controller to Ethernet of WiFi

• Connect controller via ethernet to resident’s internet router. After controller is connected, resident can scan and connect controller to WiFi. Controller can then be disconnected from ethernet/router and returned to installation location.

Once you are logged into your Smart Home portal, click “View” on the door lock box to view, manage and create new access codes.

How Do I Create New Door Access Codes?
In the door lock box, click “View” and then “+ Add Code” to create a new access code.

Can I Prevent a Door Access Code From Being Used After It’s Been Generated?
Yes! Door access codes can be given a date range in the setup. However, door access codes do not automatically expire.

Go to your Resident Portal and click on “Smart Home.” Click the arrow on the top right of your screen to view the menu options and click on Smart Home to access your Smart Home portal. Click “My Devices” to gain control of all your Smart Home devices.

From your Smart Home portal, go to the T-Stat box to access your thermostat and click “View” to make any adjustments. Click “Apply Changes” when complete.

When logged into your Smart Home portal, a green dot box located on the top left of your screen will display how your smart home is currently connected. For example, it will display “Connected via cellular network.” Click that box to scan for and connect to available Wi-Fi networks.

The leak detection sensor will trigger an alarm when water is detected. From your Smart Home portal, go to the top of your screen and click the red “View Alarms” button to view and clear alarms as needed.

We would be happy to address your concerns and help with any questions you may have. Please contact Tricon Residential’s dedicated resident services center at 855 676 1680.

Verify lock is online and will successfully Poll:

• Verify remote communication with lock, verify Polling success.
• Install z-wave range extender and/or relocate controller to improve communication with lock.
• Test lock communication by remotely actuating lock.
• If property is occupied, verify lock state updates when actuated and Polling success.

Manual bolt actuation via key or turn nob will not turn deadbolt:

• Check for sufficient clearance of bolt within strike-side jamb.
• Correct be increasing depth and clearance as necessary.
• Verify bolt will extend when door is open.

If the unit chimes to indicate code acceptance:

• Check if there is a secondary locking device on the door.
• Check door gaps for any foreign objects between door and frame.
• Check that the cable is firmly connected to the PC board.

Door is open and accessible:

• Press each keypad button for response when pressed.
• Check batteries are installed and oriented correctly (polarity) in the battery case.
• Check batteries are in good condition; replace batteries if discharged.
• Check to see if cable is fully connected and not pinched.

Door is locked and inaccessible:

• Batteries may be completely discharged.
• Use key to gain entry and replace batteries.

Code is entered correctly but does not unlock deadbolt:

• Verify active codes & schedules in BH247.
• Codes must be entered within 5 seconds or the process will have to be restarted.
• Lock may be in timeout after too many incorrect code attempts. After 5 unsuccessful attempts the lock will timeout for 60 seconds.
• Checkmark & Gear cannot be used as part of PIN code.

Upon entering a PIN code and pressing the Check key, the lock gives a series of beeps, flashes red & blue LEDs 7 times, and does not unlock:

• All Code Lockout Mode has been enabled.
• Factory reset and re-pairing to the controller will be required.
• Resident codes will need to be recreated after reset.

Upon entering a PIN code and pressing the check key, the unit responds with a series of beeps and keypad flashes three times:

• The pin code was entered incorrectly. Re-enter correct code followed by check mark key.

If the keypad is working and batteries are okay:

• Verify if lock will successfully Poll. If not, bring controller close to lock. Remove lock batteries & green z-wave network module. Wait ~1 minute and then re-install network module and batteries. Wait ~2 minutes and then Poll the lock and test operation.
• If this does not work, technician to exclude & re-pair lock. Contact tech support if further assistance is needed.

This indicates low battery condition and all four batteries should be replaced with new AA alkaline batteries.

This indicates a wire harness is pinched/damaged:

• Remove interior escutcheon and verify wire harness lies flat against the back recessed area and is properly routed along side of escutcheon and tucked under plastic cable guide.

Check physical installation:

• Test remotely locking through web interface.
• Verify deadbolt can extend freely and fully. Correct as necessary.
• When the lock failure alarm is generated, the lock will display as “Unlocked” even through the deadbolt is physically securing the door.

Verify door sensor device and magnet are installed and battery is okay.

Verify leak detector probes are installed in path of leak and battery is okay.

Verify thermostat set to Heat. If yes:

• Verify HVAC unit type. If Heat Pump system, change default HVAC type settings in thermostat to appropriate system type.

Verify operation from thermostat to eliminate z-wave connectivity issues.
If observed from thermostat panel:

• Thermostat has Minimum Off Time and Minimum Run Time features to protect HVAC equipment from quickly switch modes and potentially damaging equipment. No action required if delayed switching is part of normal operation. Consult with HVAC technician.

Verify thermostat works locally at display. If so:

• Confirm thermostat is not powered by BOTH 24VAC & Batteries. Thermostat should be powered by one or the other, not both.
• If thermostat was powered by both sources, remove batteries and pull off wall for power to drain from thermostat.
• Wait ~1 minute and install thermostat on wall w/ 24VAC but do NOT install batteries. Thermostat should re-establish communication.
• Confirm smart home system is online. Connect to resident internet via WiFi or Ethernet if possible.

You can change the thermostat system time by holding the Fan button for 5 seconds to enter Setup menu. Scroll to Clock and adjust accordingly.