You can easily set up mail forwarding through the U.S. Postal Service.

We also recommend updating your address with your bank, employer, and any subscription services tied to your current home.

Below is a step-by-step guide to help you through the process

Step 1: Contact Us
Call us at 855-676-1680 to let us know you’re planning to move out.

Step 2: Complete the Notice to Vacate (NTV) Form
We’ll email you a digital form to sign electronically. Your notice is only official once all leaseholders have signed.
Please note: Notice periods vary by lease — check yours to confirm how many days’ notice is required.

The form will ask you to:

• Share your reason for moving
• Provide a complete and accurate forwarding address
  • Why this matters: Your forwarding address is where we’ll send your final Move-Out Statement and any applicable refund. If it’s incorrect or incomplete, this could delay processing.
• Indicate if you’d like to request a Pre-Move-Out Inspection (optional — see Step 3)

Step 3 (Optional): Request a Pre-Move-Out Inspection
If selected on your NTV form, we’ll follow up to schedule. A team member will assess the home’s condition and offer recommendations to help you prepare. This can help reduce common charges, though it does not guarantee a refund.

Step 4: Receive Move-Out Instructions
Once your signed NTV form is submitted, we’ll send detailed move-out instructions.

• If proper notice is given, you’ll receive this at least two weeks before your move-out date
• If less than the required notice is given, we’ll send instructions shortly after your form is received

For a complete step-by-step overview of the entire process, you can also review our Move-Out Guide anytime.

Step 5: Move-Out Inspection
We’ll schedule a final inspection on your move-out date. This helps document the condition of the home and determine whether any charges apply.

Step 6: Security Deposit Refund
Your security deposit (if applicable) will be processed after the final inspection and in accordance with your lease and local law. We’ll mail your Move-Out Statement and any refund to the forwarding address you provided in Step 2.

If you need to extend your lease or cancel your Notice to Vacate, please contact us as soon as possible at 855-676-1680.

If your home has already been leased to a new resident, we may not be able to cancel your notice — but we’ll walk you through your options.

It’s an optional walk-through of your home before you move out. A team member will share tips on cleaning or repairs that may affect your deposit return. It’s a helpful way to prepare — but it doesn’t guarantee a refund.

You can request one by checking the box on your NTV form. We’ll reach out to schedule the inspection if selected.

The Move-Out Inspection is a final walk-through of your home that takes place after you’ve moved out. It is used to document the home’s condition and determine whether any move-out charges will be applied.

Security deposit refunds are processed after we complete a move-out inspection to assess any cleaning, needed repairs or damages beyond normal wear and tear. Once that is done, we will mail your Move-Out statement and any applicable refund due to your forwarding address.

Please place all keys, remotes, and community passes on the kitchen counter in plain sight before leaving — including all copies.