Your Questions Answered
How do I get mailbox keys or access devices for my home?
Mailbox keys are typically issued by your local post office. You can bring a copy of your lease to request a key.
If mailbox access is managed differently in your community, a member of our team can help confirm the correct process for your home.
For other access devices, such as garage remotes, gate cards, or community access fobs, Tricon will provide available access items during your move-in appointment when applicable.
If an access item is missing after move-in, please call Tricon at 844-874-2661 for help.
How do I get access to HOA amenities?
Access to HOA amenities, such as pools, spas, clubhouses, or gates, is managed by the homeowners association for your community.
When applicable, available access keys, cards, remotes, or fobs will be provided during your move-in appointment. If you need replacement access or a duplicate item, HOA fees may apply.
Some amenities may be seasonal, and approval or processing times may vary by HOA. If you have already submitted an amenity access request, Tricon will continue to follow up with the HOA and share updates as they become available.
If you need help with HOA amenity access, please call Tricon at 844-874-2661.
How do I get a copy of the HOA rules?
If your Tricon home is located within an HOA, HOA rules and regulations will be provided as part of your lease or move-in materials.
If you need another copy, please contact Tricon at 844-874-2661 and a member of our team can help direct your request.