Your Questions Answered
How do I know if internet is included in my home?
High-speed internet is available in select homes, and availability varies by home. To confirm whether your home includes internet, review the home listing:
• Home Features: Look for “High-Speed Internet” in the amenities section.
• Costs & Conveniences Breakdown: The Resident Convenience Package will indicate whether internet is included.
How much does high-speed internet cost?
Homes that include high-speed internet have a $55 monthly fee, which is included in your monthly statement.
You can see this charge in the Costs & Conveniences Breakdown under the Resident Convenience Package on the home listing and in your lease details.
Do I have to use the high-speed internet provided with my home?
If your home includes high-speed internet, the service is part of the home and will be included in your monthly charges.
If you currently have service with another provider, you may choose to keep or cancel that service based on your needs. You may also be eligible for cancellation fee reimbursement, which can be requested through your Onboard resident dashboard when you create your account.
If my home doesn’t include high-speed internet, can I still add it?
Yes. If your home is eligible, you can add high-speed internet before your move-in date.
To get started, select one of the two options:
• Option 1: Click here to set up your account in advance of your move-in day.
• Option 2: Call 844-874-2661 and say “Bulk Internet.”
How do I know if a home includes a washer and dryer?
Washers and dryers are included in select homes, and availability varies by property. To confirm whether a specific home is equipped with these appliances, review the home listing:
• Home Features: Look for “Washer & Dryer” in the amenities section of the listing.
• Costs & Conveniences Breakdown: The Resident Convenience Package will also indicate whether the home includes washer & dryer.
How much do I pay for the washer and dryer package?
Homes that include a washer and dryer have a $35 monthly fee.
You can see this charge in the Costs & Conveniences Breakdown under the Resident Convenience Package on the home listing and in your lease details.