Your Questions Answered
What utilities am I responsible for?
Residents are responsible for maintaining and paying for most utilities associated with their home, including electricity, gas, water, waste management, and any optional services such as internet or cable.
Before move-in, eligible utilities must be transferred into your name. However, some services may remain in Tricon’s name and be billed back to your account, depending on the home and market.
Your lease and official Welcome Letter will clearly outline which utilities you are responsible for transferring and which services, if any, are billed through Tricon.
How do I set up utilities before move-in?
Before move-in, please review your Tricon Welcome Letter for utility setup instructions. Eligible utilities must be transferred into your name before you move in.
For eligible utilities, you’ll need to contact each utility provider and transfer service into your name. Once setup is complete, submit any required Utility Confirmation Form with your account number for each utility.
Will I pay utilities directly or through Tricon?
If a utility is transferred directly into your name, you will pay the provider according to their billing schedule and due dates.
If a utility account is not eligible to be transferred into your name, Tricon will pay the provider and bill the cost to your resident ledger. In those cases, utility charges are typically due with your rent on the 1st of each month.
Because utility responsibilities and billing methods vary by home and location, please refer to your lease and Welcome Letter for the most accurate details.