Your Questions Answered
What is Air Filter Delivery?
Air Filter Delivery is an optional service that provides air filters for your home on a recurring schedule. Filters are delivered directly to your door so you can replace them to ensure higher quality air for you and your family, and also to ensure you remain in compliance with your lease.
Is the Air Filter Delivery service required?
Air Filter Delivery is an optional service. In accordance with your lease, you are responsible for replacing your home's air filter regularly, generally every 3 months, to keep your HVAC system running well. You can choose to source and replace filters yourself, or enroll in Air Filter Delivery for added convenience.
How much does Air Filter Delivery cost?
The service is $10 per month and includes quarterly filter deliveries.
Can I opt in to the Air Filter Delivery service at any time?
Yes. If your home is eligible, you can request to enroll in Air Filter Delivery at any time.
To get started:
1. Log into the Resident App and navigate to the “Offers” section
2. Select the Air Filter Delivery offer
3. Click “Add to Lease” and review the charges
4. Click “Confirm” to submit your request
Once confirmed, a lease amendment will be available for all leaseholders to review and sign.
If I add Air Filter Delivery to my lease, when will I see my first charge?
You’ll see your first charge on your ledger in the month following enrollment. This amount may be adjusted (prorated) based on your enrollment date, so you’re only charged for the days you are enrolled that month.
A full monthly charge will begin the following month.
When will I receive my air filters?
Your first delivery will arrive a few weeks after enrollment. After that, air filters are generally delivered every three months.
Do I need to be home to receive my air filters?
No. Air filters are delivered directly to your door or mailbox and do not require a signature.
How will I know when my filter ships?
You will receive a delivery notification with tracking information when your air filter is on the way.
When should I install my filter?
You should install your air filter as soon as you receive it. Deliveries are scheduled to align with the recommended replacement timing.
How do I install the filter?
Each delivery includes simple, step-by-step instructions. You are responsible for installing the air filter when it arrives, in line with the resident responsibilities under your lease.
What if Tricon doesn’t know my air filter size?
We do our best to collect air filter sizes for all homes. In some cases, a size may not yet be on file.
If this happens, our third-party provider, Second Nature, will contact you and help you confirm the correct size for your home.
How do I update my air filter size?
To update your air filter size, email residenthelp@secondnature.com.
Your account will typically be updated within 24 hours.
How can I check the shipment status of my air filter?
For questions about your air filter shipment, please call 844-874-2661 and say “Air Filters.”
You can also email residenthelp@secondnature.com.
What if my new air filter doesn’t fit?
If your new air filter does not fit, confirm the correct size by checking the dimensions printed on your current filter or by measuring it.
Once you have confirmed the correct size, please contact Second Nature at residenthelp@secondnature.com so they can update your account and arrange for a replacement.
Who do I contact with questions about Air Filter Delivery?
For questions about enrollment, delivery, installation, or filter sizing, please call 844-874-2661 and say “Air Filters.”
You can also email residenthelp@secondnature.com.