Your Questions Answered
What Smart Home features are included in my Tricon home?
At select Tricon homes, the Smart Home package may include features such as:
• Video doorbells: To view activity at your front door
• Smart locks: To monitor entry activity
• Smart thermostats
• Leak detection sensors and a front door sensor
Specific features vary by home.
You can monitor and manage these features through the Tricon Resident App or the resident web portal.
Learn more: Tricon Smart Home Device Guide
How do I access my Smart Home features?
You can access Smart Home features through the Tricon Resident App or the resident web portal.
Once logged in, select Smart Home to view and manage available devices for your home.
Learn more: Tricon Smart Home Device Guide
How do I connect my Smart Home system to my Wi-Fi?
You can connect your Smart Home system to Wi-Fi through the Tricon Resident App or the resident web portal.
To connect to Wi-Fi:
1. Open the Smart Home section.
2. Tap or click the "Controller Connection Status" box.
3. Select or scan for your Wi-Fi network.
4. Enter your Wi-Fi password.
5. Tap or click Connect.
6. Once the system connects successfully, you’ll receive a success notification. Tap or click "Close" to complete the setup.
Please make sure your phone is connected to the same Wi-Fi network as your Smart Home controller before connecting the system.
Learn more: Tricon Smart Home Device Guide
Can I lock and unlock my front door from my phone?
Yes. If your Tricon home includes smart lock technology, you can lock and unlock your front door using the Tricon Resident App or the resident web portal.
You can also view recent lock activity and manage access directly from the app or portal.
Learn more: Tricon Smart Home Device Guide
Can I create a door access code?
Yes. If your home has Tricon’s Smart Lock technology, you can create, change, and delete door access codes directly from the Tricon Resident App or the resident web portal.
You can set up codes for yourself, family members, or guests and manage them at any time.
To create a door code in the Tricon Resident App:
1. Log in to the Tricon Resident App.
2. Tap the Smart Home icon.
3. Select your door lock and tap the three dots for more options.
4. Tap "Add Code."
5. Enter a name and choose a 4–8 digit code.
6. Tap "Create Code."
Once added, you can use that code to unlock your front door.
Learn more: Tricon Smart Home Device Guide
Can I create a temporary door access code?
Yes. If your home has Tricon’s Smart Lock technology, you can create time-limited access codes for guests, cleaners, or deliveries.
You choose the start and end date and time, and the code automatically stops working after that window. You can delete or update codes at any time, and the system keeps a record of when each code is used.
Learn more: Tricon Smart Home Device Guide
Can I control my thermostat from my phone?
Yes. If your home has Tricon Smart Home technology, you can control and adjust the temperature in your home remotely using the Tricon Resident App or the resident web portal.
You can also create automated temperature schedules for added comfort and energy efficiency.
Learn more: [Tricon Smart Home Device Guide]
How does the leak detection feature work?
If your home has a leak detection sensor, the sensor will trigger an alert event when water is detected.
You can view and manage leak detection alerts through the Smart Home section of the Tricon Resident App or resident web portal.
Learn more: [Tricon Smart Home Device Guide]
Who do I contact for Smart Home issues or questions?
If your Smart Home features are not working as expected, Tricon can help with setup or troubleshooting.
If you are at home and available, please call Tricon at 844-874-2661 so a member of our team can help troubleshoot. If further support is needed, we can help submit a maintenance request and schedule follow-up.